![]() I can't be the only Shutterfly/Firefox customer having this issue. It occurred sometime after the most recent update. Not only did it not affect the Shutterfly issue, but it also caused the loss of access to several other sites.īecause Shutterfly functions on Safari, I can only assume that the problem is neither with Shutterfly nor with my laptop. I should tell you that I tried clearing my history and deleting cookies, an action I very much regret. I should tell you that I am running the latest version of Firefox and the latest Mac OS. I should tell you that I can get as far as the My Account page at the Shutterfly site, but then cannot open My Photos or Share Sites. I sincerely appreciate your efforts to help, but I'm a 74-year-old retiree and your suggestions are way above my tech level. *do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes ![]() *Settings -> Privacy & Securit圜ookies and Site Data -> Clear Data -> Cached Web Content -> Clear *Settings -> Privacy & Securit圜ookies and Site Data: "Manage Data" *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *hold down the Shift key and left-click the Reload button *click the shield icon for more detail and possibly disable the protection *make sure your extensions and filters are updated to the latest version
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